Shipping policy

 

Shipping costs and methods:

We offer free standard shipping for orders above 99$. This means that if you're within the United States, your parcel will be delivered using USPS: Ground Advantage or DHL. For international deliveries, we use UPS: Worldwide Economy DDU or Asendia.

If you need express delivery, you can choose faster shipping methods for an extra cost at the checkout. You'll find options like DHL Express Worldwide, UPS: Expedited, UPS 2nd Day Air, UPS: Next Day Air Saver, USPS: First-Class Package International Service, USPS: Priority Mail, and USPS: Priority Mail Express.

Estimated shipping timeframes:

Shipping Restrictions:

There might be some destinations restricted for delivery by the policy of delivery companies.

Shipping Carriers:

We deliver our parcels to you using DHL, USPS, and UPS services.

Order Processing Time:

Usually, It takes from 1 to 3 business days to process your order.

Order Tracking and Shipping Confirmation:

You will receive a track number on your email once we send your parcel. We ship all items from our warehouse at 635 Somers Avenue, Feasterville-Trevose Pennsylvania 19053, United States

Delivery Issues:

At Japanese Melody LLC, we strive to ensure smooth and timely deliveries for all our customers. However, in rare cases, delivery issues may occur due to unforeseen circumstances or external factors beyond our control. If you experience any problems with the delivery of your order, please follow the guidelines below:

Delayed Shipments: If your order is delayed beyond the estimated delivery timeframe provided at the time of purchase, we apologize for any inconvenience caused. Please allow a reasonable additional time for the shipment to arrive. In some cases, delays may be caused by customs clearance, weather conditions, or carrier-related issues.

Lost Shipments: If your order tracking information indicates that your package has been lost in transit, please reach out to our customer support team at hello@starrycradles.com. We will initiate an investigation with the shipping carrier to locate your package and provide you with a resolution as soon as possible.

Incorrect Address: It is essential to double-check and provide accurate shipping information during the checkout process. If you realize that you have entered an incorrect or incomplete shipping address, please contact us immediately. We will do our best to update the address before the shipment is sent out.

Damaged or Defective Items: In the unfortunate event that your order arrives with visible damage or contains defective items, please take photographs of the package and the damaged items and get in touch with our customer support team within 48 hours of delivery. We will promptly review the issue and offer a suitable solution, which may include a replacement or refund.

Stolen Packages: If the tracking information shows that your package was delivered, but you have not received it, please check with your neighbors, family members, or building management to ensure it wasn't delivered to the wrong address. If the package is still missing, please contact the shipping carrier and file a report. Additionally, let our customer support team know about the situation, and we will assist you in every way we can.

Please note that while we strive to resolve delivery issues promptly, some cases may require coordination with shipping carriers or investigation procedures, which could take a few business days. Rest assured, we will work tirelessly to resolve any delivery-related problems and ensure your satisfaction with our products and services.

If you have any questions or concerns regarding our delivery process or need assistance with a delivery issue, don't hesitate to contact our dedicated customer support team at hello@starrycradles.com. We are here to help and provide you with the best possible shopping experience.

Holiday Shipping:

The holiday season is an exciting time for gift-giving, and at Japanese Melody, we want to make sure your special purchases reach you and your loved ones on time. However, due to increased shipping volumes and potential carrier delays during holiday periods, we recommend reviewing the following guidelines to ensure a smooth and enjoyable shopping experience:

Order Early: To avoid any potential shipping delays, we encourage you to place your holiday orders well in advance. While we will do our best to process and ship orders promptly, please keep in mind that the holiday season can be exceptionally busy for shipping carriers.

Holiday Shipping Deadlines: To receive your orders before specific holidays, please refer to our holiday shipping deadlines. These dates will be posted on our website closer to the holiday season and will be based on the shipping estimates provided by our carriers. Ordering before the specified deadlines will help ensure your packages arrive in time for the celebrations.

International Shipping: If you are placing an international order for the holiday season, be mindful of extended shipping times and potential customs processing delays. International shipments may require additional time to reach their destinations, so ordering early is even more crucial for international customers.

Track Your Order: Once your order is shipped, you will receive a shipping confirmation email with tracking information. Make sure to keep an eye on the tracking updates to stay informed about the status of your package delivery.

Shipping Updates: During peak holiday periods, shipping carriers may experience delays due to high package volumes or adverse weather conditions. We will do our best to keep you informed about any significant delays affecting your order and provide assistance whenever possible.

Customer Support Availability: Our customer support team will be available during regular business hours to assist you with any holiday shipping inquiries or concerns. Feel free to reach out to us at hello@starrycradles.com, and we will be happy to help.

Please understand that while we work diligently to ensure timely deliveries, factors beyond our control, such as carrier operations and weather conditions, may impact shipping times during the holiday season. Rest assured that your satisfaction is of the utmost importance to us, and we will strive to resolve any issues promptly.

Customs Duties, Import Taxes & Refused Shipments (International Orders)

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost displayed at checkout and are the sole responsibility of the recipient.

Customs fees are determined by local authorities, and we have no control over these charges or the customs clearance process.

If customs duties or taxes are applied and the recipient refuses to pay or declines delivery, the shipment may be delayed, returned, or abandoned by the carrier or customs authorities. Please note that in such cases, customs authorities or shipping carriers may still charge these fees to the sender in order to release and return the package.

If an international order is returned due to unpaid customs fees or refusal at customs, any customs duties, return shipping costs, and additional carrier fees incurred will be deducted from the refund. If these costs exceed the total order value, the order will be non-refundable.

Japanese Melody LLC is not responsible for delays, losses, or additional costs resulting from refused international shipments or unpaid customs charges. We strongly recommend contacting your local customs office prior to placing an international order to understand applicable fees and regulations.